Primary-source developments and practical analysis for e-commerce operators, payments teams and product builders.
Separate intent interpretation, transaction execution, and service relationships to assess incremental value, bargaining power, and exit costs across AI shopping channels.
Read the full pieceUnderstand the change, and what to do about it.
A timed-out request does not prove that a charge failed. This guide designs recoverable agent checkout around purchase intent, payment attempts, asynchronous notifications, and operator replay.
Practical guide10 min read
Build a maintainable catalog for agentic commerce, covering product identity, variants, pack quantities, bilingual fields, imagery, and release testing. Workflows are implementation recommendations; examples are hypothetical.
Practical guide11 min read
Turn a purchase instruction into checkable product scope, budget, expiry, and exception rules, then design revocation, status checks, and human handover so consent remains valid at execution.
Practical guide10 min read
Platforms, distribution, and the business models taking shape.
Explain the gap between machine-readable and reliably transactable through product identity, availability, quotes, fulfillment, and an actionable governance framework.
Deep research10 min read
Examine seat, usage, and outcome pricing, separate attribution from incrementality, and evaluate economics for merchants and providers.
Deep research10 min read
Separate specifications, implementations, and admission, then assess protocols through business layers, version evidence, interoperability tests, and portability.
Deep research10 min read
Commerce protocols, payment authorization, and transaction infrastructure.
“Spend no more than one thousand” does not define the payment currency, exchange-rate timing, or tax responsibility. Quote snapshots, explicit currency authorization, and classified changes turn a conversational budget into executable transaction rules.
Practical guide10 min read
Accepting a refund request, submitting it to a payment service, and the shopper receiving funds are different events. This guide aligns agent support, partial-refund calculations, asynchronous updates, and financial reconciliation.
Practical guide10 min read
These protocols do not cover identical responsibilities. Capability matrices, evidence boundaries, version governance, and pilot acceptance help merchants decide what to integrate first, who implements it, and what remains their responsibility.
Practical guide10 min read
Practical work from product discovery to reliable order fulfillment.
Start with genuine purchase tasks and create an evidence-based, bounded, fully bilingual publishing workflow. Separate AI mentions, citations, visits, and purchases when evaluating results.
Practical guide10 min read
Separate discovery information, time-bounded quotes, and order commitments. Design reservations, cost breakdowns, delivery checks, timeout recovery, and launch exercises that reduce mistaken and duplicate purchases.
Practical guide10 min read
Design source evidence, business objects, event chains, and reconciliation for agent channels. Distinguish conversion, revenue, and incrementality so duplicate events and incomplete attribution do not distort decisions.
Practical guide10 min read
Permissions, risk, customer experience, and accountability.
Design field flows, role permissions, handoff summaries, retention, and deletion around real shopping tasks, preserving service continuity while limiting unrelated information sharing. This is product and operations guidance.
Practical guide10 min read
Shopping agents read products, reviews, and email, but that content must not change user goals or execution authority. This guide designs provenance, structured extraction, action review, and defensive tests to reduce prompt-injection risk.
Practical guide10 min read
Merchants need to admit legitimate shopping agents while protecting inventory, accounts, and payments. This guide separates agent identity, user consent, object permissions, and traffic behavior into a verifiable and recoverable admission process.
Practical guide11 min read